Returns & Exchanges
Feel free to contact us with any specific questions!
01
New Boot Exchange Policy
We offer a free first exchange program for new boots! You have 14 days from the date of purchase to initiate an exchange. The item must be unused and in its original packaging to be eligible for exchange. To begin the exchange process, simply fill out the exchange form here. You can exchange your item for a different size or color of the same product. We cover return shipping costs for the first exchange.
03
Used Boot Return Policy
At mxboot.com, we stand behind the quality of our products. However, please note that Used Boots are not eligible for returns unless there was a mistake with the listing or your order. We take great care in accurately describing and presenting our used boot inventory. If you believe there was an error in the listing or if you received the incorrect item, please contact us immediately, and we'll work to resolve the issue promptly. Your satisfaction is our top priority, and we're here to make sure you're happy with your purchase.
02
New Boot Return Policy
If you wish to return your new boots, you have 30 days from the date of purchase to do so. The item must be unused and in its original packaging to qualify for a return. To initiate a return, please fill out the return/exchange form here. Once we receive the item, we'll process a refund to the original payment method used for the purchase. Please note that refunds may take 2-3 business days to appear in your account.
04
Closeout Items
We offer closeout items at discounted prices to provide you with exceptional value. Please note that Closeout Items are not eligible for returns or exchanges. Special exceptions can be made for select products. If you have any questions about a closeout item before making a purchase, please feel free to reach out to us, and we'll be happy to assist you!
About our Shipping
Fast Delivery:
We strive for fast delivery, typically within 2-5 business days.
Trusted Carriers:
We ship using trusted carriers like UPS, FedEx, or USPS.
Nationwide Coverage: Our shipping services cover all regions of the continental U.S.
Track Your Order:
Tracking information provided within 1-2 business days.
International Shipping: Contact us for international shipping options and rates.
Return/Exchange Form
Please wait for authorization before sending any products back to us.
1111 Harrisburg Pike
Carlisle PA 17013